Demonstration · not a real organization · every listing is a sampleDemo tour →
Aging Well Navigator Call the navigator · 555-0170

Twenty-two volunteers keep the list true. One call a month each.

A directory checker phones a few listings, confirms the phone, the hours and the cost, and marks them checked. That is the whole job, and it is the reason every row can say when it was last true.

A plain church fellowship hall set up before a class: rows of folding chairs with purple seats, a table at the front with a coffee urn, paper cups and a box of tissues, a blank flip chart on an easel, tall windows with plain curtains.
The fellowship hall on the first Monday: the checkers meet, take their sheet, and go home to phone.
Last year

1,140

volunteer hours, written on the monthly call sheets and signed off by the resource navigator. Travel is not counted.

Six to eight calls a month, from your own kitchen, in daytime hours.

No background check is needed: you never meet an older adult in this role and never handle anyone’s information — only the listing’s. Spanish speakers take the Spanish-language listings. A short training on the first Monday, and a sheet of listings after it.

A clipboard holding a blank printed call sheet with empty ruled lines and empty tick boxes, a pen lying across it, a yellow highlighter, a coiled telephone cord entering the frame, warm window light.
The whole kit: a sheet, a pen, a phone. Six to eight rows a month, three questions each.
The navigator line555-0170Closed now · opens tomorrow at 9 a.m.Monday to Friday, 9 a.m. to 4 p.m. · Leave a message after hours; the navigator calls back the next working day.
What we ask of you

An hour a month, a phone, a pen

Six to eight calls a month, from home, in daytime hours. A short training on the first Monday. Spanish speakers take the Spanish-language listings. No background check is needed: you never meet an older adult in this role and never handle anyone’s information — only the listing’s.

How a listing is verified

Five steps, the same every time

The script fits on an index card. The photograph under each step is the place it usually happens.

A corded landline telephone on a hall table with a lamp switched on and a blank notepad beside it.1Call the number on the row

If it rings out twice on two different days, the row is marked “call first” and goes to the navigator.

A clipboard holding a blank printed call sheet with empty ruled lines and tick boxes, a pen across it, a yellow highlighter and a coiled telephone cord.2Ask three questions

Is the phone number right, what are the hours, what does it cost. Nothing about who uses the service.

The resource navigator’s desk: a corded phone with a headset, a comb-bound printed directory open to a page too small to read, a clipboard and a highlighter.3Read the notes back

Two sentences, read aloud; the service corrects them or says they are right.

A paper county road map pinned to a corkboard with plum and mustard push pins and a length of red string, a calendar with empty squares beside it.4Write the date and your initials

On the call sheet. The navigator enters it; the row turns green the same day.

A plain church fellowship hall before a class: rows of folding chairs, a table with a coffee urn and paper cups, a blank flip chart, tall windows.5Hand the sheet in

By the last day of the month. The hours you write on it are the volunteer hours on the Financials page.

This month

The call sheet

Every listing checked more than 90 days ago, oldest first. Rows in red already show “call first” on the site. The sheet empties as listings are checked; it is computed from the dates, not typed.

Private Duty Aides Registry (sample)555-0223last checked 12 Mar · 196 days
South County Grocery Delivery (sample)555-0204last checked 10 Apr · 167 days
Pickaway Tax Aide (sample)555-0252last checked 29 Apr · 148 days
Weatherisation Program (sample)555-0243last checked 12 May · 135 days
In-Home Dementia Coaching (sample)555-0233last checked 19 May · 128 days
Grab Bar and Fall-Check Visit (sample)555-0292last checked 3 Jun · 113 days
Medical Ride Line (sample)555-0213last checked 10 Jun · 106 days
A checker’s month

What the month looks like

First MondayThe hall, 6 to 7

Coffee, the two-page guide, and your sheet: six to eight listings, oldest first. New checkers get the three-question script read aloud once.

Weeks one to threeCalls, in daytime

From home, when the service is open. If a number rings out, try a second day before you mark it. Two sentences of notes read back, corrected or confirmed.

The last dayHand the sheet in

By email, by photo, or at the office. The hours you wrote on it become the volunteer hours on the Financials page.

The same dayThe row turns green

The navigator enters the date and your initials; the listing shows “checked on” with today’s date, and drops off next month’s sheet.

The main street of a small Ohio county-seat town in October: brick storefronts with blank awnings, maples in orange and yellow, leaves on the sidewalk, a bench, a lamp post and the courthouse clock tower.
Most of the 36 listings are within a few streets of a main street like this one. The checkers live on the same streets.
Sign up

Become a directory checker

Your name, how to reach you, and when you can phone. Demonstration: this form sends nothing and stores nothing.

After you send it

What happens next

Within one working day the outreach coordinator emails a date for the next first-Monday training and the two pages of the checker guide.

At the training you get a sheet of six to eight listings and a script of three questions. Your first sheet is due at the end of that month.

Every month after a new sheet arrives by email, oldest listings first. Miss a month and nothing happens except the rows going red a little sooner.

Aging Well Navigator · 38 Mill Race Lane, Suite B, Lancaster, Ohio · EIN 00-0000009 · [email protected] · a sample organization: every listing, person and number is invented · a listing is not an endorsementA sample site · Built by connectNPO →